Builders Network, Inc. Delivery/Order Fulfillment Policy
Delivery and fulfillment of your order through Builders Network and/or BuilderPro:
Whether your making your purchase through BuilderPro or Builders Network, your material and supply orders go to Builders Network. Our team does all of the legwork ensuring your orders reach the proper independent, third-party suppliers with whom Builders Network has partnered with.
The steps to place an order with a third-party seller are the same as placing any other order through BuilderPro or buildersnetwork.com. Payment for your order may be processed immediately, instead of when the order is shipped. Builders Network will disburse your funds to the third-party seller but never pass along your payment information.
If the third-party seller's items aren't fulfilled by Builders Network, then your order will be fulfilled directly by the seller who will also handle all of their customer service, including the return and/or refund of your order. Because Builders Network isn't directly involved in the completion of sales arranged with third-party sellers, you'll need to contact the third-party seller directly for the following issues:
• To check on your order or shipment status.
• To schedule or reschedule services.
• To cancel an order and receive a refund.
• To return an order.
If a dispute arises between you and a third-party seller, and you can't reach an agreement with them, please contact Builders Network customer service.
Note: Sellers work hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an order is placed. If a seller is unable to deliver, they should refund you promptly so that you can place a new order. Please know that while an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum.