Return Policy

Builders Network, Inc. Seller Return Policy

Builders Network’s order fulfillment center gives you one point of contact for all of your ordering and shipping needs, including orders placed through BuilderPro (builderpro.com). However, it is the responsibility of the seller to set and control its own delivery and return policy regarding the product you have ordered through Builders Network or BuilderPro. 

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return will be sent back to the seller instead of Builders Network or BuilderPro. While most sellers offer a returns policy equivalent to Builders Network and BuilderPro, some seller return policies may vary. You can view the Seller's return policy before you purchase an item by viewing the Returns and Refunds Policy section of the Seller's profile page. 

Third party sellers must either provide a return address within the United States, provide a pre-paid return label, or offer a full refund without requesting the item be returned.  

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.